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Problem discovery workshops
When you are unsure of the problem you are trying to solve, we can help you get there - fast
You know something's not right, but you can't put your finger on it. In just half a day, we'll help uncover the root problem using human-centered design tools - so you can stop guessing and start solving.
Workshop topics
These are a few examples of the problems you maybe trying to solve. We'll start by getting a clear picture of your context so we can guide the discovery in the right direction.
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Inefficient user journeys
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Sub-optimal service performance
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Systemic issues preventing high performance
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Pain points and process bottlenecks
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Inability to realise benefits
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Dissatisfied customers and staff
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Lack of data and insight into service performance
Workshop approach
Our approach covers planning, facilitation and outcomes, designed to provide clarity and actionable insights. We'll guide the process, adapt to your needs, and tailor the workshop to your specific context.
Pre-workshop planning
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You provide relevant data, documents and participant lists.
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We'll handle the workshop design and facilitation
Facilitation
Session 1
Duration: 2 hours
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Introductions and goal setting
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Current trends
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Data review and analysis
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Brainstorming potential problem areas
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Problem framing and refinement
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Prioritisation
Session 2
Duration: 2 hours
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Ideation workshop to explore potential solutions to the problem
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Identifying next steps
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Summary of findings and recommendations
Outcomes
You will get:
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A clearly framed problem statement – aligned with organisational goals and user needs
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Insights from data, stakeholders, and user perspectives – gathered and synthesised during the workshop
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Recommended next steps – outlining potential directions for deeper exploration, prototyping, or procurement
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Workshop summary report – capturing key findings, participant input, and decisions made
