1. Introduction Hypereal Pty Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

‍2. Collection of Personal Information
During the course of our work we may collect the following types of personal information:
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‍Identity Information: Name, business, job title, location
‍Contact Information: Address, email address, and phone numbers.
‍Financial Information: Bank account details and payment history. We will never ask you for your credit card details, other than through a third party payment processor to facilitate an invoice payment
‍Technical Information: IP address, browser type, and operating system.
‍Other Information: Any other personal information you provide to us directly or indirectly as we work together.

‍3. How We Collect Personal Information
‍We collect personal information in various ways, including:
- Directly from you when you provide it to us via forms, emails, phone calls, or in-person interactions.
- Indirectly through your use of our website and services, including cookies and other tracking technologies.
- From third parties (eg. our accounting and invoicing system) with your consent or where it is otherwise lawful.

‍4. Use of Personal Information
We use your personal information for the following purposes:
- To provide and improve our products and services.
- To communicate with you and respond to your inquiries.
- To process transactions and manage our financial records.
- To comply with legal and regulatory obligations.
- To conduct marketing and promotional activities (with your consent).

‍5. Disclosure of Personal Information
‍We may disclose your personal information to:
- Our employees, contractors, and service providers who need the information to perform their duties.
- Third-party service providers who assist us in delivering our services (e.g., IT services, payment processors).
- Regulatory authorities, law enforcement agencies, and other entities when required by law.
- Any other parties to whom you authorise us to disclose your information.

‍6. Security of Personal Information
‍We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing physical, electronic, and managerial security measures.

‍7. Access to and Correction of Personal Information
‍You have the right to access and correct your personal information held by us. To do so, please contact us at hello@hyperealhq.com. We will respond to your request within 2 business days.

In addition to our obligations under the Australian Privacy Act, we offer the right to be forgotten in line with article 17 of GDPR. Please contact us at hello@hyperealhq.com to request erasure.

‍8. Anonymity and Pseudonymity
‍Where possible, you have the option to remain anonymous or use a pseudonym when dealing with us. However, in some cases, it may not be practicable, and we may need your real name to provide certain services.

‍9. Cross-border Disclosure of Personal Information
‍In limited circumstances (such as data hosting, using third party software) we may transfer your personal information to recipients located outside Australia. We will take reasonable steps to ensure that any overseas recipient complies with the APPs or is subject to a law or binding scheme that offers similar protection.

‍10. Complaints and Enquiries
‍If you have any complaints or enquiries regarding our handling of your personal information, please contact us via hello@hyperealhq.com. We will respond to your complaint promptly and in accordance with our complaints handling procedure.

‍11. Changes to This Privacy Policy
‍We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect from the date of publication. By using our services or providing personal information to us, you agree to the terms of this Privacy Policy.

‍Contact Us
‍If you have any questions about this Privacy Policy or our privacy practices, please contact us at hello@hyperealhq.com

‍Last Updated: 20 June 2024